Customer Portal

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General EnquiryOrder Help

General Enquiries

I need a price for something

If you need a price, then the best way is to use the following links:

Graphic Design

Takes you to our design pricing information table.

Printed Items

Takes you to our A to Z of print products. You can either get a price and order immediately online, or if we don’t have a price, submit a quotation using our easy-to-use forms.

Website Design

Takes you to our list of basic website packages.

I need a template

Click here to be taken to our ready-to-download print templates.

Order Enquiries

Where is my order?

If the order was placed via the website you should have been receiving automatic notifications from the site. All print orders will receive notifications from our workflow management system.

We always try to send manual updates to clients, but during extremely busy times we do ask clients to be aware that keeping them individually updated may not always be possible. During quieter times we send manual emails as a matter of course.

If you have not received your automatic updates it is worth checking your Junk folder on your computer, together with the Spam folder online with your email provider, as this may filter messages before they come to your computer. 

For example Gmail Spam is located at the bottom of the file list in the webmail portal and will prevent emails ever reaching your inbox on your phone/computer unless you use their app. To resolve this issue, either in your mailing program, select the emails in Spam/Junk and choose ‘Not Spam’ by right clicking or selecting the messages and using the menu at the top.

You may also wish to add the domains theskybluegroup.co.uk and skybluedesignworks.com to your ISP Whitelist.

It is a matter of certainty that you will have been sent, or given via the website when you placed your order:

From this, it can be estimated when your job will arrive.

Please remember:

  • if you place an order after 9am (in most cases) the start date will be the following business day
  • jobs are not valid until a complete order has been provided
  • the last day of the turnaround time is your despatch, not arrival date
  • deliveries to residential addresses may take longer

In most cases you will also receive a notification:

  • when your job has been allocated to a print run (with a likely despatch date)
  • when your job has been assigned to a courier (with a despatch date)
  • when your job has been manifested (with a tracking number, or a time of signatory if already arrived)

In all cases the first port of all is to track these emails down as they are sent out automatically by our workflow system when jobs are handled; during busy times we may not be able to answer telephone enquiries when info has already been sent.

I've logged in, but the site still says my order is "being printed"?

We apologise for this bug. Due to an issue with the software that links your tracking information, we have been unable to update orders past this status. This does not mean your order has not been despatched already.

Once resolved, we will update this FAQ. In the interim, please note that more detailed information will have been sent to you via our workflow management system.

If you have not received these automatic updates it is worth checking your Junk folder on your computer, together with the Spam folder online with your email provider, as this may filter messages before they come to your computer.

For example Gmail Spam is located at the bottom of the file list in the webmail portal and will prevent emails ever reaching your inbox on your phone/computer unless you use their app. To resolve this issue, either in your mailing program, select the emails in Spam/Junk and choose ‘Not Spam’ by right clicking or selecting the messages and using the menu at the top.

You may also wish to add the domains theskybluegroup.co.uk and skybluedesignworks.com to your ISP Whitelist.

It is a matter of certainty that you will have been sent via this system, when you placed your order:

From this, it can be estimated when your job will arrive.

Please remember:

  • if you place an order after 9am (in most cases) the start date will be the following business day
  • jobs are not valid until a complete order has been provided
  • the last day of the turnaround time is your despatch, not arrival date
  • deliveries to residential addresses may take longer

In most cases you will also receive a notification:

  • when your job has been allocated to a print run (with a likely despatch date)
  • when your job has been assigned to a courier (with a despatch date)
  • when your job has been manifested (with a tracking number, or a time of signatory if already arrived)

In all cases the first port of all is to track these emails down as they are sent out automatically by our workflow system when jobs are handled; during busy times we may not be able to answer telephone enquiries when info has already been sent.

Artwork Enquiries

How can I get my artwork to you?

You can send us artwork via email to info@skybluedesignworks.com, or share it with us via Dropbox. WeTransfer is also a very handy way to send up to 2Gb and requires no account. For more info, read our FAQ on Artwork supply.

Supplier Enquiries

Accounts Payable Enquiries

If you have an outstanding balance and would like to know when this will be paid, generally all accounts are settled at the end of the month if we have been sent correct documentation by the 14th day of the preceding month.

If you have not done so already, please send us a PDF copy of the invoice and/or statement together with your bank account details to accounts@skybluedesignworks.com.

This will ensure we have all the information necessary to do so.

Quote Enquiries

If you’ve sent us a quotation for a particular piece of work, and would like to know how the quotation fared, we will be in contact as soon as we have client feedback.

We will shortly be implementing an online system where you can see how you have performed in a quote situation – rather than a “Dutch Auction” which we do not believe is fair business practice; the system is designed so that if your price is not the lowest, it will display the current price as your price minus one pound.

You then have a second attempt to provide a price, following which further attempts are not allowed; so suppliers are allowed one single chance to “sharpen pencils” if production schedules or capacity changes, for example.

I can’t find what I am looking for!

If you can’t find what you are looking for, the first port of call is to Get in Touch with us which can be done via the form below. However please note that if a query can be answered on our website, your enquiry may take some time to be put through to the correct department. Please take a look at some of the more common queries; if you use the form to get in contact, you’ll get the answers you need immediately online for common queries, and if you still want to contact us, your enquiry will be sent straight to the correct person.

I wish to make a complaint

Sometimes, things just don’t work out. If you feel you are unsatisfied with our products, or services, you may wish to Make a Complaint.

 

Do so here.

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Get in Touch

As at 01 August 2016 we are no longer maintaining a retail office. The best way to get in contact with us is via the form to your left.

Phone: 0800 066 2085

Business Hours: The website is operated 24/7.

24-hour telephone support is generally available for customers. During very busy times we may not be able to answer the phone.

Get in touch with SkyBlue, an agency serving businesses in Edinburgh, Gullane, North Berwick, Drem, Dirleton, Longniddry, Aberlady and all around the world.